Return Policy
Return & Refund Policy
At Ceryvi, we offer free returns and full refunds within 30 days of delivery. If you are not satisfied with your purchase, you may request a return within this period. There are no return shipping charges or restocking fees.
Return Eligibility
To qualify for a standard return, items must be unused, in their original condition, and returned with their original packaging and any included accessories.
These condition requirements do not apply to products that arrive damaged, defective, or incorrect. Your rights under applicable consumer protection laws remain unaffected.
How to Start a Return
Email danieladeruvo21556@hotmail.com within 30 days of receiving your order. We will provide return instructions and a return shipping method at no cost to you.
Please follow the provided instructions to ensure your return reaches the correct location.
Free Return Shipping
We cover return shipping costs for eligible returns. No return shipping or restocking fees will be deducted from your refund.
Refunds
Once your return arrives, we will inspect it and notify you of the outcome. Approved returns will receive a full refund of the amount paid for the returned items, including any applicable taxes.
Refunds are issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact danieladeruvo21556@hotmail.com so we can resolve the issue at no additional cost to you.
The 30-day return window does not limit any additional rights you may have for faulty or misdescribed goods under applicable law.
Exchanges
If you would like a different item, you may return your original purchase under this policy and place a separate order for the item you prefer.
Contact Us
For questions about returns or refunds, please email: